fe88 FAQ – Every Question,
One Clear Answer

No. fe88 strictly enforces a one-account-per-person policy. Registering multiple accounts using the same identity, the same mobile number, the same device, or the same IP address is a breach of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balance. If you believe a duplicate account exists, contact fe88 support immediately to resolve it.

Identity verification is required before your first withdrawal. When prompted, submit a clear photo or scan of the front and back of your CNIC (Computerised National Identity Card). fe88 reviews all KYC submissions within one working day in most cases. Once verified, your account is fully approved for unlimited withdrawals. Keeping your CNIC details consistent across your account ensures the fastest possible verification.

Log in to your fe88 account and navigate to Account Settings. Under the Security section, select Change Password. Enter your current password, then choose and confirm a new one. If you have forgotten your password and cannot log in, use the Forgot Password link on the login page — fe88 will send a reset link to your registered mobile or email within seconds.

Yes. Go to Account Settings after logging in and select Contact Details. You can update your registered Pakistani mobile number there. For security reasons, any change to a contact number triggers a verification step — fe88 sends a confirmation OTP to both the old and the new number before the change is saved. If you no longer have access to your old number, contact fe88 support with your CNIC to complete the update manually.

Contact fe88 support via live chat and request permanent account closure. Before closing, any verified balance will be returned to your registered payment method. Pending bets will be settled normally before closure. Alternatively, if the reason for closure is related to problem gambling, consider using the fe88 self-exclusion tool first — it is faster and provides immediate protection. More information is on the Responsible Gaming page.

Account locks are usually triggered by several consecutive incorrect login attempts. The lock typically lifts automatically after 15–30 minutes. If it does not, contact fe88 live support — available 24/7. Provide your registered mobile number and answer the security questions. Support will verify your identity and restore access. Do not register a new account while your existing one is locked, as this violates the one-account policy and may lead to permanent closure of both accounts.

The minimum deposit on fe88 is Rs 200 (Pakistani Rupees). This applies across all payment methods including Easypaisa, JazzCash, and bank transfer. There is no maximum deposit limit imposed by fe88 on standard accounts, although individual payment providers (such as Easypaisa wallet limits) may impose their own transaction caps. If you need to deposit a large amount, bank transfer or Visa/Mastercard are typically the most flexible options.

Easypaisa and JazzCash deposits to fe88 are credited to your account balance within seconds under normal network conditions. If your deposit has not appeared after 5 minutes, first check your Easypaisa or JazzCash transaction history to confirm the payment was processed on their end. If the payment shows as successful on the wallet but has not credited on fe88, contact fe88 live support with your transaction reference number and it will be resolved promptly.

Yes. fe88 provides deposit limit tools as part of its responsible gaming commitment. Log in to your account, go to Account Settings, and navigate to the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits in PKR. Reductions to limits take effect immediately. Increases are subject to a 24-hour cooling-off period before they apply. You can cancel a pending limit increase during that window if you change your mind.

This occasionally happens due to a network timeout between the payment provider and fe88. First, wait 10 minutes and refresh your account page — many delayed deposits resolve automatically. If the amount is still missing, contact fe88 live support and provide: your registered mobile number, the exact amount sent, the date and time of the transaction, and the transaction reference or SMS confirmation from your payment app. fe88 will trace the payment and credit your balance manually if it was received.

fe88 charges zero fees on all deposits made by Pakistani players. The full amount you deposit is credited to your account balance in PKR. Note that some payment providers — such as Easypaisa or your bank — may charge their own transaction fees on their end. fe88 has no control over and does not receive any portion of those third-party charges. Check your payment provider's fee schedule if you are unsure.

Easypaisa and JazzCash withdrawals are processed 24 hours a day, 7 days a week, with a target time of under 15 minutes from approval. IBFT bank transfers typically take 1–4 hours on business days, and may take up to one working day depending on the receiving bank. Visa/Mastercard withdrawals may take 2–5 working days depending on your card issuer. fe88 processes its end as quickly as possible — delays, if any, are on the payment provider's side.

The minimum withdrawal on fe88 is Rs 300 (Pakistani Rupees). Withdrawal amounts below this threshold are not permitted. There is no stated maximum withdrawal limit for fully verified accounts, although very large withdrawals may require additional identity confirmation as a security precaution. Contact fe88 support if you plan to make an unusually large withdrawal and would like guidance in advance.

Common reasons for a withdrawal taking longer than normal include: KYC not yet completed, an active bonus with unmet wagering requirements, a mismatch between account details and payment details, or a high transaction volume period. Log in to your account and check the withdrawal status. If it shows as pending for more than 60 minutes for Easypaisa or JazzCash, contact fe88 live support with your withdrawal reference number and they will investigate immediately.

No. fe88 follows a strict same-source withdrawal policy as a security and anti-fraud measure. Withdrawals must be processed back to the same payment method used for deposits. If you have used multiple methods to deposit, your withdrawal options will include those verified methods. Adding a new withdrawal destination requires identity verification. You cannot withdraw to a third-party account — only your own verified accounts are accepted.

fe88 does not charge withdrawal fees on standard requests. Your full withdrawal amount in PKR is sent to your payment method. However, Easypaisa, JazzCash, or your bank may apply their own receiving fees or charges. fe88 does not control or benefit from those third-party charges. Check your payment provider's terms for applicable fees on incoming transfers.

fe88 offers a wide range of cricket betting markets including: match winner, series winner, top run scorer, top wicket taker, over/under total runs, player performance specials, fall of next wicket, method of next dismissal, and many more. Live in-play betting allows you to place bets ball by ball as the match unfolds with continuously updated odds. Head to the Cricket Betting page for current markets and live fixtures.

The minimum stake per cricket bet on fe88 is Rs 50. This applies across pre-match and live in-play markets. Maximum stake limits vary by market and match — they are displayed on each betting option at the time of placing the bet. For high-profile PSL or international matches, maximum limits are generally higher. If you want to place a very large stake, contact fe88 support in advance to discuss the available limits.

Cricket bet winnings are credited to your fe88 account balance as soon as the result is confirmed — usually within minutes of the match ending. For live in-play bets, individual market settlements happen as soon as the specific event resolves (e.g., a wicket falling, an over completing). Winnings go directly to your PKR account balance and are available for withdrawal or further betting immediately. No manual claim is required for standard settled bets.

For matches that are fully abandoned before any play, all bets are voided and stakes are refunded in full to your fe88 account balance. For rain-interrupted matches where a result is determined by the DLS method, all match-winner bets stand on that official result. Specific market void rules (e.g., for top scorer markets or over lines when a match is reduced) are detailed in the fe88 Terms and Conditions under Cricket Betting Rules.

fe88 offers cash-out functionality on selected cricket markets. Where cash-out is available, you will see the option displayed on your open bet in the My Bets section during the live match. The cash-out value fluctuates with the current match situation and live odds. Accepting a cash-out settles your bet immediately at the displayed value, regardless of the final result. Not all markets support cash-out — availability depends on the competition and market type.

Yes. All jackpot slots and casino games on fe88 use certified Random Number Generators (RNGs) that are independently audited by third-party testing laboratories. RNGs produce statistically random and unpredictable outcomes on every spin or round. The Return to Player (RTP) percentage — which indicates how much of total wagered amounts is returned to players over time — is published for each slot within the game's information panel. fe88 does not manipulate game outcomes.

Log in to your fe88 account and select Live Casino from the navigation menu. You will see all available live tables with current open seats, minimum and maximum bet limits, and the dealer currently running each table. Live casino is available 24/7 — tables do not close. A stable internet connection is recommended for the best experience, though fe88's live casino is optimised to work on 4G mobile connections available across Pakistan.

Minimum bet limits vary by table and game type. fe88 offers tables to suit different budgets — from low-stakes tables starting at Rs 50 per round to high-limit VIP tables. The current minimum and maximum for each table is displayed before you enter. If you prefer lower limits, look for tables labelled "Standard" or filter by stake size on the live casino lobby screen.

Yes. The Ludo Games section on fe88 uses real PKR balance from your account. You enter a room by paying a PKR entry fee and the pot is distributed to the winner(s). These are competitive real-money ludo matches against other players. Make sure you are comfortable with the room stakes before entering. The same responsible gaming tools — deposit limits, session limits — apply to ludo games as to all other fe88 games.

Selected slot games on fe88 offer a demo or free-play mode, which lets you try the game mechanics without risking real money. Look for the "Demo" button on eligible slot titles in the jackpot slots lobby. Live casino games, ludo rooms, and sports betting markets require real-money stakes and do not have a free-play mode. If you want to familiarise yourself with a new game, use the demo mode first where available.

Log in to your fe88 account, go to Account Settings, and navigate to the Responsible Gaming section. Select Self-Exclusion, choose the duration (minimum 6 months), and confirm. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. If you cannot access your account, contact fe88 live support directly — agents can activate self-exclusion on your behalf with identity verification, at any hour of the day.

Any verified, wagering-complete balance in your fe88 account at the time of self-exclusion will be returned to your registered payment method (Easypaisa, JazzCash, or bank account). Active bonus funds that have not met wagering requirements are forfeited as part of the self-exclusion process. fe88 support can confirm your exact balance position before self-exclusion is finalised if you request it.

Yes. A cooling-off period is a temporary restriction — it does not close your account. You can set one for 24 hours, 7 days, or 30 days from Account Settings. During the cooling-off period you cannot log in, deposit, or bet. Your account and balance are preserved. When the cooling-off period ends, your access is automatically restored — no action needed. You cannot shorten the cooling-off period once activated.

Yes. fe88 is strictly 18+ only. Players must be at least 18 years of age to register, deposit, and play on fe88. Age is verified as part of the KYC process through CNIC document submission. If fe88 has reason to believe a player is under 18, the account will be suspended immediately pending full verification. If you suspect a minor is using an fe88 account, report it to support@fe88.cash — it will be investigated and closed without delay.

Yes. fe88 monitors player activity for patterns that may indicate problem gambling — such as significantly increased deposit frequency, persistent loss chasing, or sudden dramatic changes in playing patterns. Where such patterns are identified, fe88 will proactively reach out to the player with information about responsible gaming tools. This outreach is confidential, non-judgmental, and made with the player's wellbeing in mind.

The fe88 Responsible Gaming page has everything you need: detailed tool guides, a self-assessment questionnaire, warning signs to watch for, an explanation of how fe88 protects minors, and step-by-step instructions for activating every available protection tool. If you ever need immediate help, contact fe88 live support — available 24/7 via live chat on fe88.cash.